When we mention Indian customers, many foreign trade people will palm their faces and sigh, because Indian customers really like to bargain, and fickle, like to discount. But India as the world’s second largest population country, its market demand is very large. So how should we deal with Indian customers?

• Pay attention

Indians are usually very meticulous and detail-oriented people who will pay attention to every word, every clause of the contract. I remember that once, due to the change of the company model, the order drafted for the customer was different from the last time. The customer carefully checked the terms of the order and even doubted our authenticity. Therefore, when writing contracts and business documents, it is important to ensure that they are accurate and accurate to avoid leaving an unprofessional impression on Indian clients.

• Good at listening and communicating

Indians are very fond of conversation and discussion. They focus on solving problems and reaching consensus through communication. Therefore, when communicating with Indian customers, it is necessary to listen to their opinions and needs, respond to their questions and doubts in a timely manner, and ensure that both sides reach a consensus.

• Quotation

Do not be too low in the quotation, be sure to leave room for counteroffer. In the face of the customer’s bargaining behavior, the price should not be cut down too easily, so that he feels our sincerity!

• Ensure timeliness of transportation

When recommending suitable channels for customers, we must ensure the timeliness, stability and compensation standards of the channels. Once there are problems in transportation, customers will lose their trust in us, and we will face the risk of losing this customer.